Who am I ?
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Committed to excellence in customer service
Fluent in English, French and German
Expert
versatile
Delphine BAUM
I am Delphine Baum, a versatile professional specializing in commercial assistance and trilingual translation. Resolutely oriented internationally throughout my professional career, I have a particular appetite for export customer satisfaction . I am experienced in VDA 6.3 audits, sales presentations and factory visits, particularly in an environment linked to the international automotive industry . I also have strong team management skills.
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Today at DB Assist', I put this expertise at the service of your business. My role ? Facilitate your multilingual communication with your interlocutors. I am committed to providing you with solutions adapted to your needs .
09 / 2023 - Current
Freelance I DB Assist' I Custines
• International External Assistant, business services for all exchanges in French, English and German
• Translation - Support for ADV Export
• Quality approach support
• Support for trips abroad (trade shows/fairs)
• Customer development by telephone prospecting
• Analysis of needs and constraints to provide the most appropriate response.
• Completion of assigned tasks by following the procedures and instructions given.
01/2015 - 06/2023
Supplier Quality Representative Gris Group I Lesménils
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• Manager of Quality Control Technicians
• External auditor following VDA 6.3 standard
• Management of customer non-conformities and subcontractor and supplier non-conformities
• Customer audits in English and German
• Representation of the company at professional events: fairs, exhibitions.
• Managing international projects with multidisciplinary and multicultural teams, encouraging exchanges and taking cultural specificities into account.
08/2000 - 12/2014
Export Sales Assistant Gris Group I Lesménils
• Efficient management of international customer orders, including preparation of export documents.
• Establishment of targeted commercial proposals, drafting of price offers, preparation of quotes.
• Proactively resolve shipping issues, quickly finding solutions tailored to each situation.
• Translation of technical or commercial documents into various languages to meet the expectations of the target market.
• Establishing strong relationships with international customers to build their trust in our business.
01/1999 - 07/2000
Export Sales Assistant KPA Keller Packaging Sélestat I Sélestat
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• Monitoring of the order book: availability, compliance with deadlines and shipments.
• Permanent contact between sites based in France and Germany
• Recording and processing of orders (incoming and outgoing calls), entry with the ERP tool, prospecting and customer follow-up.
• Billing management
03/1995 - 12/1998
Export sales assistant SCA PACKAGING LTD I Toul
• Monitoring of the order book: availability, compliance with deadlines and shipments.
• Permanent contact between sites based in France and Germany
• Recording and processing of orders (incoming and outgoing calls), entry with the ERP tool, prospecting and customer follow-up.
• Billing management
09/1993 - 02/1995
Trilingual management assistant THIMM Verpackung I Toul
• Management and tracking of orders, link between the French site and the production factories located in Germany.
• Support for telephone reception, emails and mail, management of reports in French and German
• Rigorous archiving of important documents, guaranteeing rapid access to essential information.
• Coordination of exchanges with internal teams.